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CareAffiliate® Upgrade Scheduled for September 18

Tuesday, September 12, 2023

On Sept. 18, 2023, Health Net Federal Services, LLC (HNFS) will be converting to an upgraded version of CareAffiliate, our preferred web tool for submitting pre-authorization and referral requests. To prepare for the upgrade, our online referral and authorization submission tools will be unavailable from 9 p.m. PT on Friday, Sept. 15 through 5 a.m. PT on Monday, Sept. 18. Providers and beneficiaries can contact HNFS’ customer service line should they need help with urgent referral needs during this maintenance period.

While core functions will remain the same, with the new version of CareAffiliate you’ll notice:

  • Updated color schemes
  • New icons and tabs
  • Changes to how you navigate to certain features

Please note: When entering the date in the “Service from the date” field within CareAffiliate, you will not be able to enter a past date. Doing so will cause an error. The system will no longer allow for backdated entries. 

HNFS offers updated training materials that walk you through using CareAffiliate. Find these on our Quick Reference Guides page.

As a reminder:

  • If you have any issues accessing CareAffiliate or other online tools, HNFS offers web support at 1-800-440-3114, Monday through Friday, 6:30 a.m.-6 p.m. PT.

  • HNFS hosts ongoing CareAffiliate training sessions. Find the schedule on our Online Education page.