TRICARE West for Providers

Call center

We are currently experiencing longer than usual hold times on our claims customer service line. We apologize for any inconvenience. We are working to correct this issue. We continue to offer self-service tools on our secure portals and encourage you to log in to access these options. 

Our customer service line will stay open through April 30, 2025. This line is only for claims support for dates of service before Jan. 1, 2025. Learn more >>.
 

Claims submission

Through April 30, 2025, HNFS can accept claims and claim adjustments for services rendered prior to Jan. 1, 2025. Access our Check Claims Status tool through June 30, 2025.
 

Website

This website will remain available through June 30, 2025, although content will be limited.

• HNFS' Claims Customer Service Line Ends April 30
• Have Questions About Your 1099? Tax Hotline Available
• HNFS offers TRICARE T2017 West Region claims support through April of 2025
• HNFS will support you during the TRICARE contract change
• Learn how referrals will work as new TRICARE contracts start in 2025