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On Feb. 21, 2024, Centene Corporation, the parent company of Health Net Federal Services, LLC (HNFS), became aware of the system outage affecting Change Healthcare, one of our third-party vendors. HNFS’ internal systems were not compromised, but the full scope and extent of the cybersecurity incident on Change Healthcare’s network and operations – and any related impact on data – is not yet known.
Providers who use Change Healthcare as a clearinghouse can find claims filing alternatives on our Claims Submission page. For urgent referral or pre-authorization requests that can’t be submitted online, please contact us at 1-844-866-WEST (9378).
Note: Due to contractual obligations, HNFS is unable to waive referral, authorization, or claims submission requirements at this time.
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