Due to the TRICARE changes effective Jan. 1, 2018, and normal post-holiday health care needs, we currently are experiencing high call volumes. We offer many self-service tools on our website you can use to assist with your TRICARE transactions, as well as general information should you have questions about the recent changes to TRICARE. We appreciate your patience.
Your access to care is our priority. You can continue to see your TRICARE providers, even if they are not yet showing in our network directory, without Point of Service charges. Additionally, we are honoring active authorizations and referrals that were issued by UnitedHealthcare Military & Veterans that extend into 2018.
The answers to your questions might be found on our website. We offer public and secure tools (log in required) to help you with your TRICARE transactions, including cost pages that explain the new copayment structure.
You can also use our Interactive Voice Response system for certain transactions, such as checking eligibility and making enrollment payments, rather than waiting on hold. Tip: If you have background noise when using the IVR, mute your phone and key in your responses.
West Region States
The TRICARE West Region includes the states of Alaska, Arizona, California, Colorado, Hawaii, Idaho, Iowa (except the Rock Island Arsenal area), Kansas, Minnesota, Missouri (except the St. Louis area), Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Texas (areas of Western Texas only), Utah, Washington, and Wyoming.