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Case Management

What is case management?

Case management is a free program in which a case manager works with you over the telephone. A case manager is a nurse or a social worker. He or she can also work with family members, caregivers and/or legal representatives (with your permission), and doctors and other health care providers to determine your health needs and help you reach your health goals. 


What can my case manager do for me?

Your case manager can help you: 

  • Learn more about your health issue or injury. 
  • Make better choices about health care. 
  • Improve safety and quality of life. 
  • Get access to quality care and services. 


Is there a cost for case management services?

Case management is a free program. 


Who is eligible for case management?   

Case management is available for all eligible active duty service members and their family members, and retirees and their family members. Beneficiaries who have Medicare are not eligible for case management with Health Net Federal Services. 


How are case management services provided? 

A case manager will work with you over the phone at scheduled appointments. 


How long will case management last?

The average duration for case management services is two to six months.