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Due to Army and Army National Guard personnel system upgrades currently in process, there may be a delay in updating certain DEERS records. If you are experiencing any access-to-care issues due to these delays and need urgent or immediate health care treatment, please contact us for assistance.
Due to a system issue, some of the referral/pre-authorization letters we generated at the end of February were missing data fields. We’ve since corrected and reissued all impacted letters. As a reminder, you can view/download determination letters through our Authorization Status self-service tool.
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