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Accessing Telemental Health Care in the TRICARE West Region

Thursday, January 26, 2023

Mental health is just as important as physical health. 

No matter your age, mental health is important. Let’s talk about it. If you are not comfortable going into an office setting, or simply prefer to speak with a mental health professional via video, we have a network of providers who offer telemental health care

How it works

  1. Click or call to request an online appointment.
  2. Get matched with a provider qualified to treat you.
  3. Schedule your appointment.
  4. Meet with the mental health care specialist via video.
  5. If applicable, schedule follow-up visits.

You can also search our Network Provider Directory and use the “telemedicine” filter to find providers in your area who offer remote services.

Learn more about our telehealth network at www.tricare-west.com/go/telehealth.  

Doctor on Demand is available in all TRICARE West Region states.
Telemynd is available in all TRICARE West Region states. 
HealthLinkNow is only available in California, Nevada, Texas, and Washington at this time.
hConnect is only offered in Arizona at this time.

No referral needed

Unless you are an active duty service member, you don’t need a referral or pre-authorization for any TRICARE-covered office-based outpatient mental health service (except psychoanalysis). This means that if you’re enrolled in TRICARE Prime, you can make an appointment with a TRICARE-authorized network provider for mental health services like individual or family counseling or therapy. If you have TRICARE Select, you can see any TRICARE-authorized provider, but you’ll have lower out-of-pocket costs if you see a network provider. 

Active duty service members: You don’t need a referral or pre-authorization if you seek outpatient mental health services at a military hospital or clinic. You do need to get a referral and pre-authorization for all mental health care in the TRICARE network.

Learn more about TRICARE coverage at www.tricare.mil/mentalhealth.