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Request Access to Government Portal

The www.tricare-west.com government portal requires users to have a website account with specific access rights to the tools needed. The available tools are listed below, along with links to the specific access request forms. Submittal instructions are included in each form.

Examples of visitors who may wish to have access to the government portal include military hospital (MTF) staff, Defense Health Agency (DHA) staff, BCACs/DCAOs, JAG, TRICARE advocates and Health Benefits Advisors.

Information Warehouse (Request Access)

  • Data summaries and analytical reports
  • Reference materials, including data dictionaries, cheat sheets, training guides and forms
  • News and updates from Analytical Services
  • Business Objects users: Data Warehouse access, including Standard Query library

Customer Service (Request Access)

  • Omni (THP Customer Service and BCACs/DCAOs)
  • Patient eligibility
  • Patient claim status
  • Patient TRICARE Explanation of Benefits (TEOB)
  • Patient other health insurance (OHI)
  • Patient authorization and referral status
  • Call Monitoring (THP Customer Service)
  • Active Duty Workload Tool

Medical Management (Request Access)

  • MTF Capability
  • TRICARE MTF Connect – Care Radius
  • Case and Disease Management
  • Medical Management Dashboard
  • MTF Provider Connect – Patient View
  • Medical Management System
  • MTF Referral and Authorization Activity Report
  • MTF Inpatient Admission Notification Report
  • Purchased Care MTF Prime Enrolled Inpatient Report
  • Clear and Legible Report (CLR) Tracking Report
  • Adjudicated Referral/Claim Report (M410)