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Philips Respironics CPAP/BIPAP/Mechanical Ventilator Recall

Thursday, July 15, 2021

On June 14, 2021, Philips Respironics (Philips) announced a voluntary recall for certain BiLevel Positive Airway Pressure (BIPAP), Continuous Positive Airway Pressure (CPAP) and ventilator devices due to potential health risks related to deterioration of the sound abatement foam used in these devices. This recall is for all CPAP and BIPAP devices manufactured by Philips prior to April 26, 2021. Philips advises patients using recalled devices to discuss with their health care provider(s) the risks and benefits of continued use to determine appropriate next steps. Providers should encourage patients to register their device at www.philipsrcupdate.expertinquiry.com, or call 1-877-907-7508, to see if their particular device is part of the recall.

Key resources: 

Will the patient’s Philips device be replaced or repaired?
Encourage patients to register their device through the Philips website or call 1-877-907-7508 to see if the particular device is part of the recall and to begin a claim if the unit is affected. Most likely, current models of devices will be replaced and repairs would be targeted to older model devices that are no longer manufactured.

How long will it take to get a replacement or get the device repaired? What should be done in the interim?
It will likely be some time before replacement machines are available from Philips. Please refer to the Philips website and/or call 1-877-907-7508 for more information. 

Will TRICARE pay for a new, non-recalled device?
As per the TRICARE Policy Manual, TRICARE will cover a new, non-recalled device when a medically-necessary device has been recalled. Patients using their TRICARE benefit will need a new prescription/certificate of medical necessity (CMN) from their provider (or referral for durable medical equipment) to receive a new device. Patients may need to pay appropriate copays or cost-shares based upon their TRICARE plan. Due to the recall and national demand, new devices may not be readily available.

Is an HNFS approval required for beneficiaries who are replacing recalled devices? 
TRICARE West Region beneficiaries who go through Phillips for repair or replacement do not need HNFS approval. However, for beneficiaries who choose to use their TRICARE benefit (and not go through Phillips), HNFS will need a new authorization request per TRICARE guidelines. Please indicate on the request it is for a recalled device. 

Find additional frequently asked questions on our Philips Recall page.