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Military Facility Updates in Response to COVID-19

Tuesday, March 31, 2020

Health Net Federal Services, LLC, the Defense Health Agency and health care organizations around the world continue to closely monitor the coronavirus (COVID-19) outbreak. Just as you and your staff are making changes to best support those affected by COVID-19, so is the military health care community. Please review these important updates. 

Military facilities to delay elective procedures.
As of March 31, 2020, all military hospitals and clinics will postpone elective surgeries and procedures for 60 days. Exceptions will be made for service members who require procedures in order to be ready to deploy. Per the Military Health System (MHS) announcement, beneficiaries impacted will be contacted individually, and facilities will work with patients to reschedule appointments. Find complete details at www.tricare.mil

Military pharmacies adjust processes.
While there are currently no plans to close all military pharmacies, military hospitals and clinics are implementing changes based on local guidance. TRICARE beneficiaries are encouraged to verify pharmacy hours of operations before leaving home and to follow social distancing guidelines. 

Some military pharmacies may now only accept electronic prescriptions (eRx) for non-controlled medications. To easily locate military pharmacies in your eRx software, search for “DoD.” You can also view eRx-enabled pharmacies at www.health.mil/eRx. As a reminder, military pharmacies cannot accept eRx for controlled medications. Patients may be asked to fill certain prescriptions at civilian network pharmacies or through TRICARE Pharmacy Home Delivery via Express Scripts at militaryrx.express-scripts.com. With home delivery, patients can receive up to a 90-day supply of many formulary medications at a low cost. 

Military laboratories may redirect lab orders.  
As with other provider types, many military laboratories are operating under limited capacity due to the coronavirus pandemic. You may be asked by local military hospitals and clinics to direct patients to civilian network laboratories for tests military labs can’t perform in house. If you need to locate a new laboratory for your TRICARE patients, use our online directory.

Visit www.cdc.gov for the latest COVID-19 information. Please also visit COVID-19 web page, www.health.mil and www.tricare.mil/coronavirus for updates specific to the TRICARE Program.