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Recent Cyber Attack and Methods to Protect Against Phishing

Thursday, October 10, 2019

Recent Cyber Attack
Earlier this year, Health Net Federal Services, LLC (HNFS) announced a phishing scam targeting TRICARE West Region providers. This particular scam involved using a spoofed HNFS website in an attempt to acquire providers’ email addresses and email passwords. 

How to Protect Against Future Phishing Threats 
Phishing email attacks can be of varying forms and occur at any time. Follow these tips to avoid getting caught off guard:  

  • Never give out your personal information from an email request.
  • Don’t trust links or attachments from unsolicited emails.
  • Hover over links in emails to see the actual destination, even if it looks like a trusted website.
  • Type the website in another browser, rather than using the link from the unsolicited email. 
  • Be cautious using phone numbers in suspicious emails. Always dial the numbers found on your cards or statements, or from a trusted directory. 
  • Pay attention to the sender’s email address to determine if it is from a public address or if the domain is slightly misspelled. 
  • Look for generic greetings or several spelling and grammar mistakes. 
  • Pay attention to threats or enticements that create urgency. 
  • Be mindful during calendar events, such as holiday sales, tax season, elections, sports, or vacation windows. Hackers often leverage current events to take advantage of others.
  • Be suspicious of anything that sounds too good to be true.

If you suspect you’ve been involved in a phishing attack, HNFS offers multiple ways for providers and beneficiaries to report suspected fraud. 

  1. Online using the Report Fraud or Abuse function
  2. Call HNFS’ Fraud Hotline at 1-844-886-2206.
  3. Email HNFS at Program.Integrity@healthnet.com.
  4. Fax information to HNFS at 1-844-734-1266.
  5. Mail information to HNFS at HNFS Program Integrity, PO Box 10310, Virginia Beach, VA 23450-10310.