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Online Provider Education

We know when you work in an office setting it can be difficult to find convenient educational opportunities. That is why Health Net Federal Services, LLC (HNFS) offers online education to allow you to attend live TRICARE briefings. Additionally, for certain topics, we offer video recordings. Whether you choose to attend a live webinar presented by one of our TRICARE representatives or watch a recorded session, we hope you take advantage of the convenience of online learning.


Attend a live TRICARE webinar, hosted by HNFS.

How to attend:

  • On the date and time of the webinar you would like to attend, select the "Click to join" link. 
  • You will be directed to the Zoom meeting room. Enter your name and email and join the meeting." Join the audio using the options provided.

Note: Live webinar sessions are only open during the dates/times listed in the schedule below.

Class Title   Date   Time Join Now Call-In Number/ Access Code Presentation Materials 
TRICARE West Region Authorizations and Referrals TBD TBD TBD Available through meeting link PowerPoint Presentation
TRICARE 101 Tues., June 30 10:00 a.m. (PT) Click to join Available through meeting link PowerPoint Presentation 

Need help? For technical assistance signing on to a Zoom webinar, visit https://support.zoom.us/hc/en-us/requests/new or call 1-888-799-9666, ext. 2.

Recordings/Past Presentations

Topic Description Duration Last Updated Access Link
Using CareAffiliate® to Submit Referral and Authorization Requests Learn how to submit referral and authorization requests to HNFS using CareAffiliate – HNFS' comprehensive online submission tool. 16 minutes May 2020 View on Vimeo
XPressClaim® Professional Claim Tutorial  Learn about submitting professional claims electronically using XPressClaim. 4  minutes February 2019 View tutorial
XPressClaim® Institutional Claim Tutorial  Learn about submitting institutional claims electronically using XPressclaim.  4 minutes February 2019 View tutorial


Special Online Education

Mental Health Care Provider Readiness Designation Courses

HNFS recognizes mental health care providers who have earned the Department of Defense’s (DoD) provider readiness designation by displaying a medicine bag icon next to their listing in the Network Provider Directory. The following four courses, offered by the Center for Deployment Psychology (CDP) of the Uniformed Services University of the Health Sciences, are required in order to receive this designation. 

Course Name Access Link
Military Culture: Core Competencies for Health Care Professionals (Module 1 only) CDP's Uniformed Services University or from the U.S. Department of Veteran Affairs site
Cognitive Processing Therapy for Posttraumatic Stress Disorder (PTSD) in Veterans and Military Personnel https://deploymentpsych.org/online-courses/cpt
Prolonged Exposure (PE) Therapy for PTSD in Veterans and Military Personnel https://deploymentpsych.org/online-courses/pe
Depression in Service Members and Veterans https://deploymentpsych.org/online-courses/depression

If the course offers a free or paid version, the provider may choose either one. Once all four courses are completed, the DoD will receive notification. No action is required from the provider; however, it is recommended you keep a copy of completion certificates for your records. HNFS receives a quarterly list from the DoD of providers who have met these requirements.


DCoE Webinar Series

The Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury (DCoE) offers a free monthly webinar series focusing on active duty military, their beneficiaries and veterans’ psychological health and traumatic brain injury. The webinar​s facilitate discussions on the newest medical research and provide continuing education credits for medical professionals. Providers who attend can earn continuing education credit.


VHA Clinical Training

The War Related Illness and Injury Study Center (WRIISC), a national program and foundational service of Post Deployment Health Services (PDHS) within the Veterans Health Administration (VHA), offers no-cost, on-demand training curriculum to community providers. Per the WRIISC, these trainings are designed to equip providers with the knowledge needed to address veterans’ unique health concerns and provide recommendations for care.

Continuing education credit for community providers is offered and accredited by the following disciplines: ACCME, ACCME-NP, ANCC, APA, ASWB, NYSED and NBCC.

Note: Completion of these modules does not fulfill the Department of Defense’s provider readiness designation requirements for TRICARE providers. See “Mental Health Care Provider Readiness Designation Courses” above for details.