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Online Provider Education

Videos and Online Courses

Watch video tutorials or engage in online courses about TRICARE and West Region-specific online tools. 

Topic Description Duration Last Updated Video Link
TRICARE Network Provider Roster Tutorial  Learn how to complete and submit the TRICARE Network provider roster.  11 minutes August 2023 View tutorial
Returning Consult Documentation for Your TRICARE Patients Learn about why consult reports are important, timeliness standards for returning consult documentation, and where and how to submit consult documentation to military hospitals and clinics.  self-paced January 2023 Access online course
Checking TRICARE Eligibility in the TRICARE West Region Learn how to verify beneficiaries' TRICARE eligibility. Provider-relevant information about TRICARE plans is also included. self-paced October 2023 Access online course
TRICARE Provider Pharmacy Resources (by Express Scripts, Inc.) Learn about the TRICARE pharmacy benefit and what your TRICARE patients can expect.  7 minutes October 2022 View webinar
Using CareAffiliate to Submit Referral and Authorization Requests Learn how to submit referral and authorization requests using CareAffiliate – our comprehensive online submission tool. 14 minutes October 2023 View tutorial
Authorization Status Tool Learn how to check authorization status and view/print determination letters. 3 minutes August 2020 View tutorial
XPressClaim Professional Claim Tutorial  Learn how to submit professional claims electronically using XPressClaim. 4 minutes February 2019 View tutorial
XPressClaim Institutional Claim Tutorial Learn about submitting institutional claims electronically using XPressclaim.  4 minutes February 2019 View tutorial
Learn how to check authorization status and view/print authorization determination letters.
Learn how to check authorization status and view/print authorization determination letters.
Learn how to check authorization status and view/print authorization determination letters.
Learn how to check authorization status and view/print authorization determination letters.
Learn how to check authorization status and view/print authorization determination letters.
Learn how to check authorization status and view/print authorization determination letters.

HNFS TRICARE Webinars

We know when you work in an office setting it can be difficult to find convenient educational opportunities. That is why Health Net Federal Services, LLC (HNFS) offers online education to allow you to attend live TRICARE briefings. Additionally, for certain topics, we offer video recordings. Whether you choose to attend a live webinar presented by one of our TRICARE representatives or watch a recorded session, we hope you take advantage of the convenience of online learning.

Attend a live TRICARE webinar, hosted by HNFS.

How to attend:

  • Use the "click to register" link to register for the specific webinar you would like to attend. 
  • You will receive a confirmation email with the meeting link and ID. 

Note: Live webinar sessions are only open during the dates/times listed in the schedule below.

Class Title   Date   Time Register Call-In Number/ Access Code Presentation Materials 
TRICARE 101 Thurs., March 28 12 p.m. (PT) Click to register Available through meeting link PowerPoint Presentation
TRICARE West Region Authorizations and Referrals (CareAffiliate training) Thurs., April 4 12 p.m. (PT) Click to register Available through meeting link PowerPoint Presentation
TRICARE 101 Thurs., April 11 12 p.m. (PT) Click to register Available through meeting link PowerPoint Presentation
TRICARE West Region Authorizations and Referrals (CareAffiliate training) Thurs., April 18 12 p.m. (PT) Click to register Available through meeting link PowerPoint Presentation
TRICARE 101 Thurs., April 25 12 p.m. (PT) Click to register Available through meeting link PowerPoint Presentation

Need help? For technical assistance signing on to a Zoom webinar, visit https://support.zoom.us/hc/en-us/requests/new or call 1-888-799-9666, ext. 2.

Special Online Education

Mental Health Care Provider Readiness Designation Courses

HNFS recognizes mental health care providers who have earned the Department of Defense’s (DoD) provider readiness designation by displaying a medicine bag icon next to their listing in the Network Provider Directory. The following four courses, offered by the Center for Deployment Psychology (CDP) of the Uniformed Services University of the Health Sciences, are required in order to receive this designation. 

Course Name Access Link
Military Culture: Core Competencies for Health Care Professionals (Module 1 only) CDP's Uniformed Services University
Cognitive Processing Therapy for Posttraumatic Stress Disorder (PTSD) in Veterans and Military Personnel https://deploymentpsych.org/online-courses/cpt
Prolonged Exposure (PE) Therapy for PTSD in Veterans and Military Personnel https://deploymentpsych.org/online-courses/pe
Depression in Service Members and Veterans https://deploymentpsych.org/online-courses/depression


If the course offers a free or paid version, the provider may choose either one. Once all four courses are completed, the DoD will receive notification. No action is required from the provider; however, it is recommended you keep a copy of completion certificates for your records. HNFS receives a quarterly list from the DoD of providers who have met these requirements.

 

DCoE Webinar Series

The Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury (DCoE) offers a free monthly webinar series focusing on active duty military, their beneficiaries and veterans’ psychological health and traumatic brain injury. The webinar​s facilitate discussions on the newest medical research and provide continuing education credits for medical professionals. Providers who attend can earn continuing education credit.

 

VHA Clinical Training

The War Related Illness and Injury Study Center (WRIISC), a national program and foundational service of Post Deployment Health Services (PDHS) within the Veterans Health Administration (VHA), offers no-cost, on-demand training curriculum to community providers. Per the WRIISC, these trainings are designed to equip providers with the knowledge needed to address veterans’ unique health concerns and provide recommendations for care.

Continuing education credit for community providers is offered and accredited by the following disciplines: ACCME, ACCME-NP, ANCC, APA, ASWB, NYSED and NBCC.

Note: Completion of these modules does not fulfill the Department of Defense’s provider readiness designation requirements for TRICARE providers. See “Mental Health Care Provider Readiness Designation Courses” above for details.