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Buckley Prime Service Area (PSA) Pilot


On. Jan. 1, 2021, Health Net Federal Services, LLC (HNFS), partnering with the Defense Health Agency (DHA), started the Buckley Prime Service Area (PSA) Pilot. The goal was to study ways to improve access to care, beneficiary and provider satisfaction, and quality of care. 

Through the pilot, we offer services to help participants get to the right provider, at the right time, for the right care. Our goal was to help beneficiaries better manage their health care and maintain their health.

  • As anticipated, the Buckley PSA Pilot will end Dec. 31, 2022. 
  • Visit our Frequently Asked Questions page to learn more about this transition.


Thank you for being a part of our pilot! Lessons learned will help drive the future of TRICARE. 
 

Pilot Eligibility

There is no beneficiary enrollment or action required, and the TRICARE benefit remains the same. Beneficiaries who live in the Buckley PSA, are enrolled in TRICARE Prime and have a civilian primary care manager are automatically part of the pilot.

HNFS’ concierge-type customer service helps pilot participants get to the right provider, at the right time, for the right care.

This includes:

  • help with locating providers and scheduling appointments
  • reminders about preventive care
  • chronic care education and support

     
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Frequently Asked Questions

The Buckley PSA Pilot ends Dec. 31, 2022. Visit our FAQ page to learn more.

 

 

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Contacting HNFS

Beneficiaries and providers will continue to use the same HNFS West Region customer service line and our online self-service tools.

 

 

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Locating High Value Providers

High value providers are recognized for thoughtful and appropriate use of tests and procedures. Learn more on our directory ratings page.

 

Use the “Quality Score” sort order option when viewing search results from our online Network Provider Directory.

Providers rated as high value according to RowdMap criteria will have a blue star icon next to their name. Additional high value provider ratings may be added to our directory during the Pilot.

 

 

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Online Tools

Secure, online tools to assist in patient management (log in required):
 


 

 

 

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Health and Wellness





Care Management
Care management programs are specifically designed for patients who would benefit from more extensive medical management assistance.
 

Case Management
Learn more about how case management can help your patients determine their health needs and help them reach their health goals.
 

Choosing Wisely®
Promoting conversations between clinicians and patients to choose care which is supported by evidence, not duplicative of other tests or procedures already received, free from harm, and necessary.
 

Chronic Care/Disease Management
Through our Chronic Care/Disease Management Program, we offer education-based management programs targeting the following conditions: anxiety disorders, asthma, chronic obstructive pulmonary disease (COPD), depression, diabetes, heart disease (including coronary artery disease and heart failure), high blood pressure, and high cholesterol.
 

Provider Toolkit
Resources and materials you can print for use in your office or with your patients.