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Change Healthcare

On Feb. 21, 2024, Centene Corporation, the parent company of Health Net Federal Services, LLC (HNFS), became aware of the system outage affecting Change Healthcare, one of our third-party vendors. HNFS’ internal systems were not compromised, but the full scope and extent of the cybersecurity incident on Change Healthcare’s network and operations – and any related impact on data – is not yet known.

Providers who use Change Healthcare as a clearinghouse can find claims filing alternatives on our Claims Submission page. For urgent referral or pre-authorization requests that can’t be submitted online, please contact us at 1-844-866-WEST (9378). 

Note: Due to contractual obligations, HNFS is unable to waive referral, authorization, or claims submission requirements at this time.