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Autism Care Demonstration: Contact Us!

You can reach Health Net Federal Services, LLC's (HNFS) Autism Care Demonstration (ACD)-dedicated customer service team by:

  • Calling 1-844-866-WEST (9378) (follow the prompts to reach our ABA benefit line and ACD team),
    Monday through Friday, 5 a.m.-9 p.m. PT
    or 
  • Emailing us (refer to table below)

Please review the table for contact information by topic. 
 

Topic Contact Information
Contracting, Tax Identification Number (TIN) changes  Fax an updated W-9 along with a letter stating your request on company letterhead to 1-866-312-4390
Credentialing status Check Credentialing Status 
Claims status
  • Check Claim Status (login required)
  • Call customer service at 1-844-866-WEST (9378), Monday through Friday, 5 a.m.-9 p.m. PT (24/7 self-service claims status option available)

Claims recovery/medical documentation

  • Follow the prompts at 1-844-866-WEST (9378) to reach our ABA benefit line and ACD team, Monday through Friday, 5 a.m.-9 p.m. PT
  • Email ACDcommunications@hnfs.com
ACD program requirements
  • Follow the prompts at 1-844-866-WEST (9378) to reach our ABA benefit line and ACD team, Monday through Friday, 5 a.m.-9 p.m. PT
  • Email ACDNetwork@hnfs.com (to reach our Provider Network Management team)
  • Email CS_ABA@hnfs.com (to reach our dedicated ACD team)
Change demographics for provider groups, ABA supervisors, assistant behavior analysts Submit an ABA provider roster to HNFS_ABARosters@hnfs.com
Change demographics for behavior technicians
Authorization letters Access via your Secure Inbox and/or Authorization Status (login required for both)
Report access to care/start date changes to initial assessments and treatment authorizations Email ACDProviderAvailability@hnfs.com
Provide updated availability for accepting new patients Email ACDProviderAvailability@hnfs.com
www.tricare-west.com > Provider > Check Credentialing Status 
www.tricare-west.com > Provider > Check Credentialing Status 
www.tricare-west.com > Provider > Check Credentialing Status 

 

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