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Defense Health Agency – Great Lakes/Specified Authorization Staff

1-888-647-6676: All services but Coast Guard
(757) 628-4379: Coast Guard

  • The Defense Health Agency – Great Lakes (DHA-GL), formerly known as the Reserve and Service Member Support Office (R&SMSO), serves as the customer service point of contact for medical/dental case management for services outside of a military treatment facility. Services provided by DHA-GL are for TRICARE Prime Remote-eligible and National Guard and Reserve service members within the 50 United States and District of Columbia.
  • Specified Authorization Staff (SAS) is the uniformed service office responsible for coordinating civilian health care for service members participating in TPR. 

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