Health Net Federal Services Customer Service Line (West Region)
1-844-866-WEST (1-844-866-9378)
www.tricare-west.com
- Monday through Friday, 5 a.m.–9 p.m. PT
- Provider contracting and credentialing inquiries: Monday through Friday, 5 a.m.–6 p.m. PT
- Provider locator services: 24 hours a day, seven days a week
- Autism Care Demonstration (aCD) assistance: Follow the prompts to reach our ACD team
- See holiday schedule below
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2023 Holiday Hours
| Holiday |
Date |
Call Center Hours |
|---|
| New Year's Eve 2022 (observed) |
Fri., Dec. 30, 2022 |
5 a.m.–1 p.m. PT |
| New Year's Day (observed) |
Mon., Jan. 2 |
Closed |
| Martin Luther King Jr. Day |
Mon., Jan. 16 |
Closed
|
| President's Day |
Mon., Feb. 20 |
Closed |
| Memorial Day |
Mon., May 29 |
Closed |
| Independence Day |
Tues., July 4 |
Closed |
| Labor Day |
Mon., Sept. 4 |
Closed |
| Columbus Day |
Mon., Oct. 9 |
5 a.m.–9 p.m. PT
|
| Veterans Day (observed) |
Fri., Nov. 10 |
Closed |
| Thanksgiving Day |
Thurs., Nov. 23 |
Closed |
| Day after Thanksgiving |
Fri., Nov. 24 |
5 a.m.–9 p.m. PT
|
| Christmas Eve (observed) |
Fri., Dec. 22 |
5 a.m.–9 p.m. PT
|
| Christmas Day |
Mon., Dec. 25 |
Closed |
| New Year's Eve (observed) |
Fri., Dec. 29 |
5 a.m.–9 p.m. PT |
| New Year's Day 2024 |
Mon., Jan. 1, 2024 |
Closed |
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