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Health Net Federal Services Customer Service Line (West Region)

1-844-866-WEST (1-844-866-9378) 
www.tricare-west.com

  • Monday through Friday, 5:00 a.m.–9:00 p.m. (Pacific time), except where noted below.
  • Provider locator services are available 24 hours a day, seven days a week 

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2018 Holiday Hours

Holiday Date Call Center Hours
New Year's Day Mon., Jan 1 Closed
Martin Luther King Jr. Day Mon., Jan. 15
  • 5:00 a.m.–9:00 p.m. (PT)
  • Claims: 5:00 a.m–1:00 p.m. (PT)
President's Day Mon., Feb. 19
  • 5:00 a.m–1:00 p.m. (PT)
Memorial Day Mon., May 28 Closed
Independence Day Wed., July 4 Closed
Labor Day Mon., Sept. 3 Closed
Columbus Day Mon., Oct. 8
  • 5:00 a.m.–9:00 p.m. (PT)
  • Claims: 5:00 a.m–1:00 p.m. (PT)
Veteran's Day (observed) Mon., Nov. 12 Closed
Thanksgiving Day Thurs., Nov. 22 Closed
Day after Thanksgiving Fri., Nov. 23
  • 5:00 a.m.–1:00 p.m. (PT)
Christmas Eve  Mon., Dec. 24
  • 5:00 a.m.–1:00 p.m. (PT)
Christmas Day Tues., Dec. 25 Closed
New Year's Eve Mon., Dec. 31
  • 5:00 a.m.–1:00 p.m. (PT)
New Year's Day Tues., Jan. 1 Closed

 

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