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Health Net Federal Services Customer Service Line (West Region)

1-844-866-WEST (1-844-866-9378) 
www.tricare-west.com

  • Monday through Friday, 5:00 a.m.–9:00 p.m. (Pacific time)
  • Provider contracting and credentialing inquiries: Monday through Friday, 5:00 a.m.–6:00 p.m. (Pacific time)
  • Provider locator services: 24 hours a day, seven days a week 
  • Autism Care Demonstration assistance: Follow the prompts and select option #5
  • See holiday schedule below 

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Holiday Hours

Holiday Date Call Center Hours
New Year's Eve Thurs., Dec. 31, 2020 5:00 a.m.–4:00 p.m. (PT)
New Year's Day Fri., Jan. 1 Closed
Martin Luther King Jr. Day Mon., Jan. 18
Closed
President's Day Mon., Feb. 15 Closed
Memorial Day Mon., May 31 Closed
Independence Day (obeserved)  Mon., July 5 Closed
Labor Day Mon., Sept. 6 Closed
Columbus Day Mon., Oct. 11
5:00 a.m.–9:00 p.m. (PT)
Veterans Day  Thurs., Nov. 11 5:00 a.m.–9:00 p.m. (PT)
Thanksgiving Day Thurs., Nov. 25 Closed
Day after Thanksgiving Fri., Nov. 26

5:00 a.m.–1:00 p.m. (PT)

Christmas Eve  Fri., Dec. 24

5:00 a.m.–1:00 p.m. (PT)

Christmas Day Sat., Dec. 25 Closed
New Year's Eve Fri., Dec. 31

5:00 a.m.–1:00 p.m. (PT)

New Year's Day (observed) Mon., Jan. 1, 2022 Closed

 

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5:00 a.m.–9:00 p.m. (PT)
5:00 a.m.–9:00 p.m. (PT)