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Health Net Federal Services Customer Service Line (West Region)

1-844-866-WEST (1-844-866-9378) 
www.tricare-west.com

  • Monday through Friday, 5 a.m.–9 p.m. PT
  • Provider contracting and credentialing inquiries: Monday through Friday, 5 a.m.–6 p.m. PT
  • Provider locator services: 24 hours a day, seven days a week 
  • Autism Care Demonstration (aCD) assistance: Follow the prompts to reach our ACD team
  • See holiday schedule below 

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2023 Holiday Hours

Holiday Date Call Center Hours
New Year's Eve 2022 (observed) Fri., Dec. 30, 2022 5 a.m.–1 p.m. PT
New Year's Day (observed)  Mon., Jan. 2 Closed
Martin Luther King Jr. Day Mon., Jan. 16
Closed
President's Day Mon., Feb. 20 Closed
Memorial Day Mon., May 29 Closed
Independence Day   Tues., July 4 Closed
Labor Day Mon., Sept. 4 Closed
Columbus Day Mon., Oct. 9
5 a.m.–9 p.m. PT
Veterans Day (observed) Fri., Nov. 10 Closed
Thanksgiving Day Thurs., Nov. 23 Closed
Day after Thanksgiving Fri., Nov. 24

5 a.m.–9 p.m. PT

Christmas Eve (observed) Fri., Dec. 22

5 a.m.–9 p.m. PT

Christmas Day  Mon., Dec. 25 Closed
New Year's Eve (observed) Fri., Dec. 29 5 a.m.–9 p.m. PT
New Year's Day 2024 Mon., Jan. 1, 2024 Closed

 

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5:00 a.m.–9:00 p.m. (PT)
5:00 a.m.–9:00 p.m. (PT)