Contact Us
On Jan. 1, 2025, your TRICARE West Region contractor changed from Health Net Federal Services, LLC (HNFS) to TriWest Healthcare Alliance (TriWest).
HNFS Claims Customer Support Ends
As part of the TRICARE contract transition, HNFS' claims customer service line is no longer available.
Effective May 1, 2025, you must contact TriWest for TRICARE West Region customer support.
Learn more:
Note: If you are in the TRICARE East Region, find contact information for Humana Military here: www.tricare.mil/east
Website Support for www.tricare-west.com
We will offer limited secure content on this website through June 30, 2025. If you need help logging in to this site, our web support line will remain available through June 30.
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IMPORTANT!
Do not use this line for TRICARE West Region customer service or for help accessing TriWest's website. Please contact TriWest. Our representatives can only help with www.tricare-west.com login issues. They do not have access to TriWest's systems or information regarding your TRICARE benefits or claims.
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1-800-440-3114
- Support for www.tricare-west.com only
- Monday through Friday, 8:30 a.m.-5 p.m. PT (through June 30, 2025)
- Closed on the following holidays:
- New Year's Day, Wednesday, Jan 1
- Martin Luther King Jr. Day, Monday, Jan. 20
- President's Day, Monday, Feb. 17
- Memorial Day, Monday, May 26
- Juneteenth, Thursday, June 19
Mailing Addresses and Fax Numbers
IMPORTANT: Due to the TRICARE contract transition, this information is specific to dates of service prior to Jan. 1, 2025.
Through May 15, 2025
Electronic Funds Transfer (EFT)
TRICARE West Region
EFT Enrollment
Email: WRVerification@hnfs.com
Through June 30, 2025
Other Health Insurance Questionnaire
TRICARE West - OHI Questionnaire
P.O. Box 202102
Florence, SC 29502-2102
Fax: 1-844-730-1372
Third Party Liability (TPL) Correspondence
TRICARE West - TPL Correspondence
P.O. Box 202103
Florence, SC 29502-2103
Fax: 1-844-869-2813
Claim Recoupments/Refunds
Health Net Federal Services, LLC
c/o PGBA, LLC TRICARE Refunds
Attention: TRICARE West Region
P.O. Box 202111
Florence, SC 29502-2111
