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Extended Referrals and Authorizations: How to View Updated Approval Details

Wednesday, July 8, 2020

Recently, Health Net Federal Services, LLC (HNFS) automatically extended certain outpatient referrals and authorizations due to the COVID-19 pandemic. Although HNFS did not issue new approval letters, you may still view and print updated authorization details from our Authorization Status tool. Follow these simple steps: 

  1. From the beneficiary portal on our website, click on “Authorization Status” in the Secure Tools box (log in required). 
  2. Search for the specific authorization. 
  3. If you click on the “View authorization letter” link and the service dates don’t match the new status details, scroll to the bottom of the page and click on the “Print” button instead. This will allow you to print the new dates.  

Can I make changes to referrals or authorizations?  You can request a different network specialist on existing authorizations. To do this, click on “Request New Provider” from the detailed page in the Authorization Status tool. For other changes, please work with your provider. 

Can I get my determination letter mailed to me? TRICARE requires beneficiaries to access referral and authorization notices online. There is no “opt out” option. Once logged in at www.tricare-west.com, be sure to update your preferences so you can receive email or text alerts when you have a new notice in your secure inbox. If you do not have access to a computer, you can call our customer service line to request letters be mailed to you on a per-instance basis.