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Doctor On Demand Now Available to the TRICARE West Region

Friday, January 15, 2021

Now, more than ever, it is important for beneficiaries to easily connect with providers who can see them via virtual appointments. And during the COVID-19 stateside public health emergency, there are no copayments or cost-shares for covered telemedicine care.

Doctor on Demand for the TRICARE West Region. Health Net Federal Services, LLC (HNFS) has partnered with Doctor on Demand to offer TRICARE West Region beneficiaries increased access to telehealth services as of Jan. 1. Offering urgent care and mental health care (excluding psychiatry) services, connect face-to-face with providers through virtual appointments using Doctor On Demand by visiting www.doctorondemand.com/hnfs.

Image of woman using cell phone to view Doctor On Demand website

As a reminder, we also have partnered with Telemynd to offer TRICARE West Region beneficiaries simple, secure and easy-to-use access to licensed psychiatrists, psychiatric nurse practitioners, psychologists and therapists from the convenience of your home. Connect with a mental health provider today by visiting: www.telemynd.com/hnfs.

Telemedicine search
. We continue to offer a telemedicine search feature in our Network Provider Directory to help you identify providers who offer remote care in addition to their physical location. Select “Telemedicine” as the provider type in the directory to start your search.* Links to Doctor On Demand and Telemynd are also posted on our Network Provider Directory page.

TRICARE benefits
. Find complete benefit details at www.tricare.mil/CoveredServices. TRICARE covers the use of telemedicine to provide medically and psychologically necessary health care. Some exclusions apply.

. Referral requirements for covered telemedicine services are the same as those for in-person visits. Active duty service members need a referral for urgent care and mental health care services. TRICARE Prime active duty family members and retirees do not need a referral or authorization for most outpatient urgent and mental health care, including visits through Doctor on Demand and Telemynd.

*While TRICARE is temporarily allowing for audio-only telehealth in response to COVID-19, directory search results will only include providers who have notified us they offer video telemedicine services. For video telehealth, you will need a camera-enabled device that also allows for audio, such as a computer, telephone or tablet.