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Frequently Asked Questions

    Who is eligible for participation in the Buckley PSA Pilot?

    TRICARE Prime beneficiaries in the Buckley Space Force Base, Colorado Prime Service Area who have a civilian primary care manager will automatically be considered Pilot participants. 


    Are any special enrollment actions required?

    There is no enrollment or action required. 


    How do I know if I am in the Buckley Prime Service Area?

    If you are in the Buckley Space Force Base, Colorado area and are unsure if your location is within the Buckley Prime Service Area, you may contact HNFS’ customer service to confirm.


    Is there a special customer service number I need to call?

    No. Beneficiaries eligible for participation in the Buckley PSA Pilot can continue to call 1-844-866-WEST (1-844-866-9378) for customer service support. If you are identified as residing in the Buckley PSA, you will automatically be routed to a representative dedicated to Pilot support. 


    Does my TRICARE benefit change if I participate?

    No. We are piloting services to enhance the existing TRICARE benefit. There is no change to benefits, enrollment, or the referral, authorization or claims submission process. 


    What can I expect as a Pilot participant?

    Beneficiaries can expect a concierge-type customer service experience that includes help with locating providers and scheduling appointments; continued access to HNFS’ network of in-person and virtual care providers; reminders about preventive care; chronic care education and support; and healthy lifestyle information.


    How can I learn about chronic care support services that HNFS offers?

    Our care and disease management programs are specifically designed for those who may need additional medical management assistance. We offer a variety of programs and health education resources for beneficiaries with certain chronic diseases. Get started by visiting our Wellness page. You can nominate yourself or other eligible family member for case or disease management services.


    What types of wellness resources does HNFS offer?

    We encourage you to visit our Wellness page and browse available programs and classes designed to help you take control of your health. You can choose from online programs or teleclasses for the learning style you prefer. Need help quitting tobacco? We can help! Curious about where you stand in terms of health risks? Get a Personal Health Assessment report to find out your rating. We also offer live and recorded webinars to help you get – and stay – healthy!


    What is a high value provider?

    According to RowdMap – our provider analytics partner – high value providers:

    • Demonstrate thoughtful use of diagnostic tests and procedures.
    • Begin with conservative care.
    • Perform more good value procedures.
    • If surgeons, perform appropriate surgery with fewer complications and readmissions.
    • Manage pain with lower-risk medications.
    • Partner with other high value providers.

    How do I locate high value providers?

    Use the “Quality Score” sort order option when viewing search results from our online Network Provider Directory. Providers rated as high value according to RowdMap criteria will have a blue star icon next to their name. Additional high value provider ratings may be added to our directory during the Pilot.