Checking the Status of a Prior Authorization or Referral
Before checking the status of your prior authorization or referral, please review the processing timelines and notification information below on how requests are processed.
Processing Timelines and Notification
- Health Net Federal Services, LLC (HNFS) is unable to access referrals within the military health system.
- Routine prior authorization and referral requests are processed within 2–5 business days of receiving the complete request from the provider.
- Urgent requests are processed in an expedited manner for care that needs to be delivered within 72 hours.
- Beneficiaries can choose to receive email or text notifications with links to newly processed authorizations or referrals through a secure inbox. To sign up for email or text messages, log in to our website with your DoD Self-Service log-on and edit your account settings.
Prior Authorization and Referral Status
To check the status of your prior authorization or referral, click below to visit our Check Authorization and Referral Status Tool.