Check the Status or Make Changes to an Authorization
To check the status or make changes to your authorization, click below to visit our Check Authorization and Referral Status tool.
Processing Timelines and Notification
- Health Net Federal Services, LLC (HNFS) is unable to access referrals within the military health system.
- Routine requests are processed within 2–5 business days of receiving the complete request from the provider.
- Urgent requests are processed in an expedited manner for care that needs to be delivered within 72 hours.
- Beneficiaries can choose to receive email or text notifications with links to newly processed authorizations or referrals through a secure inbox. To sign up for email or text messages, log in to our website with your DoD Self-Service log-on and edit your account settings.
- Beneficiaries must log in at www.tricare-west.com to view authorizations, referrals and individual Explanation of Benefits statements. HNFS posts these documents electronically to the Secure Inbox where they can viewed online and/or printed.