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Due to Hurricane Florence's impact on our claims and customer service call centers, you may experience longer than normal hold times when calling our customer service line. We offer many self-service tools to assist you with your TRICARE transactions. We ask you please use these self-service tools as much as possible during this time.
Your access to care is our priority. Please review the "Five Things to Know" for beneficiaries and providers.
The answers to your questions might be found on our website. We offer public and secure tools (log in required) to help you with your TRICARE transactions, including cost pages that explain the new copayment structure.
You can also use our Interactive Voice Response system for certain transactions, such as checking eligibility and making enrollment payments, rather than waiting on hold. Tip: If you have background noise when using the IVR, mute your phone and key in your responses.
West Region States
The TRICARE West Region includes the states of Alaska, Arizona, California, Colorado, Hawaii, Idaho, Iowa (except the Rock Island Arsenal area), Kansas, Minnesota, Missouri (except the St. Louis area), Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Texas (areas of Western Texas only), Utah, Washington, and Wyoming.